Have you ever purchased a product and worried about ongoing support after the equipment was delivered? That sense of frustration is especially pronounced when the product is vital to your operation’s success. Your Vermeer Recycling and Forestry Specialist is there to support you after the sale.
Vermeer understands that machine performance is important to your operation. Onsite support through Vermeer Recycling and Forestry specialists helps maximize the value of your investment. These specialists offer product and application expertise throughout the entire life cycle of your Vermeer equipment.
Jim Prior, a Recycling and Forestry specialist at RDO Equipment Co. in Eugene, Oregon, describes his role as a consulting account manager focused on problem-solving and providing business-enhancing solutions for customers. Spending 30% of his time solving customer challenges, Prior emphasizes the importance of consistent follow-up to ensure machines operate as intended. He always seeks additional opportunities to advance his customers’ businesses.
Prior shared how onsite support provided by a Vermeer Recycling and Forestry specialist can add value to your operation.
What is the role of a Vermeer Recycling and Forestry specialist once the machine has been purchased, delivered and set up?
Recycling and Forestry specialists conduct operator training to maximize equipment performance. They also explain maintenance procedures to keep machines in optimal operating conditions. Prior links his customers with the product support department, providing a robust support network.
If you’re venturing into the recycling and waste processing industry, additional onsite support is crucial to ensure a smooth handoff and help you understand the equipment and production process. The specialist can walk you through best practices and help you navigate the learning curve.
A Recycling and Forestry specialist can also be a business partner. For instance, Prior actively informs his customers about emerging market opportunities and guides them toward specific job opportunities. He maintains a list of customers and notifies them whenever grinding jobs arise to ensure they have the opportunity to bid on these projects.
Does a Recycling and Forestry specialist’s knowledge of what works in the field help tailor machines for specific applications?
A specialist understands the unique demands in each operating region and provides onsite support. For instance, in the northwest where customers experience higher moisture content and frequent rain, production levels are influenced by how the machine is configured. Transitioning from western Oregon to eastern Oregon brings varying moisture contents, requiring different machine settings. What proves effective in one region may not work well in another. A Recycling and Forestry specialist is here to help you navigate those hurdles and find the right setup.
Prior’s customers depend on him to help maximize production efficiencies. This involves exploring more efficient methods for material transport across the jobsite using stacking conveyors, optimizing machine settings, offering insights into cost management and suggesting additional equipment.
Your specialist will ask the right questions and keep an open dialogue with you to help you improve processes and grow your business.
This conversation is an ongoing process. Prior is always learning and honing his knowledge. There is also communication with specialists in other territories to facilitate the exchange of best practices. This evolving expertise is shared with Prior’s customers.
How does support from a specialist give you an advantage over contractors running competitive brand equipment?
Prior notes most of his competitors lack support in his territory. Onsite support sets Vermeer apart from the competition in many regions and assures you have a resource to lean on.
The Vermeer Recycling and Forestry specialists tailor support to meet each customer’s unique needs. For those grappling with recurring operator turnover, continuous support becomes paramount.
Will the Recycling and Forestry specialists continue to support the Vermeer machine throughout its complete life cycle? Do they offer the same level of support for customers who purchase used Vermeer equipment?
It takes experience to get the most out of a recycling and forestry product. These are niche markets that reward long-term commitments. Your Recycling and Forestry specialist will stay in touch and support you through the entire life cycle of the machine.
This commitment extends to used Vermeer machines, as the specialists provide the same level of support for both new and pre-owned equipment.
Contact your local Vermeer dealer to connect with your local Recycling and Forestry specialist.
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