Underground construction demands precision, documentation and consistency across every phase of the job. From utility and pipeline horizontal directional drills to pile drivers, vacuum excavators and pipeline trenchers, performance isn’t measured by runtime alone — it’s measured by how accurately machines perform under load and how well crews can manage that data over time.
That’s where the VermeerOne™ platform fits into underground operations — keeping crews, managers and dealers connected, certain and confident in how equipment is performing and supported throughout the job. As Vermeer continues to engineer purpose-built yellow iron for underground applications, our digital tools are evolving to support the planning, execution and reporting needs unique to these projects.
“VermeerOne platform is tailored to the specific needs of our markets and the growing and changing needs of our customers,” said Casey Flanagan, Vermeer digital product manager. “Plus, you have a quality Vermeer experience across from your products, regardless of them being physical or digital.”
From viewing machine telematics to tracking maintenance and accessing machine resources, VermeerOne platform brings critical information in one place – so you can spend less time searching and more time focused on the work that matters.
Let’s take a look at some frequently asked questions about VermeerOne platform.
What is VermeerOne platform and why does it matter for underground equipment?
VermeerOne is a digital platform designed to support Vermeer equipment ownership by bringing machine information and insights into one place. But it is more than that. It’s part of the experience you get when you’re with Vermeer. It helps owners, operators and dealers stay more connected to their equipment and to make informed, confident decisions through the lifecycle of the equipment.
For underground contractors, that means having access to the data that matters during HDD bores, trenching operations and support work — not just where machines are, but how they’re performing under real job conditions.
How does VermeerOne platform support underground operations differently?
Underground equipment operates in environments where performance tolerance is narrow and documentation matters. HDD projects, in particular, depend on understanding how machines behave throughout the bore.
VermeerOne platform supports underground workflows by helping teams:
- Monitor machine health and operating status across jobs
- Review historical usage trends tied to specific jobs or conditions
- Maintain consistent records across crews, shifts and sites
- Reference HDD‑specific productivity information on supported machines
When underground performance directly affects bore quality and rework risk, visibility becomes critical.
How do digital tools like VermeerOne platform actually impact my jobsite and project management?
Digital tools help simplify how equipment is managed beyond the jobsite itself.
“It extends the jobsite to people that can’t be physically present,” Flanagan said.
Instead of relying on paperwork, manual tracking or disconnected systems, VermeerOne platform provides centralized access to equipment information that supports better planning and quick decision‑making, whether you’re managing one machine or a fleet across multiple jobsites.
For underground contractors, this means project managers, supervisors and service teams can reference the same machine information — whether they’re onsite or reviewing progress remotely — without interrupting active work.
How is VermeerOne platform different from other digital tools I already use?
VermeerOne platform is different from other digital tools because it’s built specifically around Vermeer equipment and the way underground work actually occurs. Instead of relying on multiple disconnected platforms, it centralizes machine data, maintenance records and machine resources while strengthening the connection between your fleet and your local Vermeer dealer.
For underground contractors, this means visibility that goes beyond basic location or hours. On supported equipment, VermeerOne platform surfaces job‑ and equipment‑relevant performance information that helps crews and managers understand how machines are performing during real work — not just whether they’re running.
“Visualizing things like downhole bore data that is reasonably unique to the drilling market, we feel best marries with the experience of the physical product,” Flanagan said.
By bringing jobsite performance, service planning and fleet reporting into one place, VermeerOne platform helps reduce gaps between what happens during HDD, trenching or vacuum excavation work and how those machines are supported over time. Just like Vermeer dealerships serve as a one‑stop support resource, VermeerOne platform serves as a single point of access for machine information that underground fleets can act on.
Can I use VermeerOne platform even if I don’t have machine telematics?
Yes. Access to manuals, service and maintenance information, machine resources and dealer contact information is available for all machines. This helps centralize important equipment resources regardless of telematics connectivity.
What machine telematics data does VermeerOne platform give me access to?
There are three levels of data VermeerOne platform provides, depending on your machine capabilities and subscription.
- Non-connected equipment: For machines not equipped to capture telematics data, machine specifications and model-specific configurations are available along with associated operator’s, maintenance and parts manuals. Service information is also available and able to be recorded.
- Base Fleet: For machines with a telematics control unit and active data plan, more machine information is available. With machine telematics data, base fleet provides real-time information on fault codes, machine location, machine hours and machine operational status.
- Premium Fleet: For machines with a Premium Fleet subscription in addition to a telematics control unit and active data plan, historical or past usage information is available as well as productivity insights. Historical information includes a full fault code history, machine location and machine fuel usage. Productivity insights are provided from fleet-level utilization of work hours, idle hours, runtime hours, and start and stop average times. Additionally, machine geofencing and asset tracking is included, so you can be notified anytime your machine leaves a certain area.
On some underground equipment, including horizontal directional drills, Premium Fleet enables access to job‑ and equipment‑relevant performance data. This includes specifics like thrust speed, mud pressure and drill string length — helping crews and managers better understand how their HDD performed during specific bores or operating periods.
Does my Vermeer dealer have access to my machine telematics data too?
Yes, your local dealer has access to the telematics data so they can provide you with the most beneficial support for your needs.
“Providing dealers the ability to support our customers through equipment data is a core function of VermeerOne platform,” Flanagan said. “It supports the ability for Vermeer dealers to support not just the product needs but the services and consultation needs of our customers.”
Shared visibility allows dealers to align service recommendations with how machines are actually being used in the field.
How can VermeerOne platform impact uptime on underground projects?
VermeerOne platform helps support equipment uptime by giving crews and managers visibility into machine health, usage and maintenance needs. By bringing machine information, service history and machine telematics insights into one place, VermeerOne platform helps you identify potential issues quickly and plan maintenance proactively around project schedules — minimizing unexpected downtime and helping you keep equipment ready for work during critical project phases.
How can VermeerOne platform help me stay on top of maintenance?
VermeerOne platform helps you stay on top of maintenance by providing visibility into planned and completed service, maintenance history and machine usage.
“It has the ability to log what work has been completed on the machine, which is critical in understanding when that next maintenance item needs to occur,” Flanagan said.
Service performed by your team or your Vermeer dealer can be logged and stored with the machine’s records. Keeping this information in one place supports proactive planning and long‑term equipment care — especially for underground fleets managing multiple machines across concurrent projects.
Pro tip: Did you know that you can get notifications when your next maintenance interval is approaching? Set up email, text/SMS or mobile push notifications in your user account.
Where can I access VermeerOne platform?
VermeerOne platform is web‑based and accessible wherever there’s an internet connection — whether you’re in the office, at the shop or supporting equipment across jobsites. The mobile app supports quick access in the field, while the desktop experience allows for deeper review and reporting. Your local Vermeer dealer can help you get logged in and started.
Is access to VermeerOne platform included when I own Vermeer equipment?
Access to VermeerOne platform is just one of the ways Vermeer equipment owners are equipped to do more. Your local Vermeer dealer can help you get set up, connect your equipment and understand what features are available to support your operation.
- Base Fleet: Base Fleet is included with your VermeerOne platform account at no additional cost for the first 5 years of ownership of a new machine in the United States or Canada. After 5 years, the Base Fleet subscription is needed to activate a data plan to retrieve the machine telematics data.
- Premium Fleet: Available for select machines, a Premium Fleet subscription is an additional charge to gain industry-specific insights. The subscriptions are available on an individual machine basis.
For more information or to purchase fleet subscriptions, visit the Vermeer digital storefront or reach out to your local Vermeer dealer.
Does VermeerOne platform connect me to where I can buy HDD tooling and underground equipment parts?
VermeerOne platform connects you with part experts at your local Vermeer dealership through contact information and e-commerce store at participating dealers. This enables you to get in touch with parts experts near to you to efficiently solve the parts and wearable needs of your jobsite.
Can only one person access VermeerOne platform for my equipment?
No. VermeerOne platform is designed to support all teams operating, managing or servicing the equipment. This shared access helps make it easier for teams to stay aligned with equipment status, maintenance activity and machine information. It also helps improve coordination across crews and locations.
Can I manage multiple machines in one VermeerOne platform account?
Of course! VermeerOne platform is designed to give you visibility across your equipment fleet from one account, whether you own one or ten thousand and one machines. This makes it easier for fleet managers and owners to maintain visibility across equipment, locations and service activity without switching between systems.
Do I need to be tech-savvy to use VermeerOne platform?
No. It is a digital tool, but VermeerOne platform is more-so an extension of the jobsite.
“Knowledge of your industry is all you need to bring with you,” Flanagan said.
The platform only presents equipment- and jobsite-relevant information — no need for unused extras. It is built to support day‑to‑day equipment management without requiring advanced computer knowledge.
Who can I talk to if I still have questions about VermeerOne platform?
Your local Vermeer dealer can provide support for your jobsite needs in just one stop – including VermeerOne platform support. Dealers can help answer questions, assist with account setup and ensure you’re getting the most value from the platform and your Vermeer equipment ownership experience.
Vermeer Corporation reserves the right to make changes in engineering, design and specifications; add improvements; or discontinue manufacturing at any time without notice or obligation. Equipment shown is for illustrative purposes only and may display optional accessories or components specific to their global region. Please contact your local Vermeer dealer for more information on machine specifications. Vermeer, the Vermeer logo, Equipped to Do More and VermeerOne are trademarks of Vermeer Manufacturing Company in the U.S. and/or other countries.
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