If you are in the market for a surface excavation machine or trencher, it’s important to work with experts in the specialty excavation and mining industries to help you make the best decision for your business goals. How to find those industry experts? It’s simple — look to your local Vermeer dealership.
When you choose to work with a Vermeer dealer, you gain more than just a new machine. You’re gaining a trusted partner who can provide expert knowledge and support. Although each Vermeer dealership is unique in how they support customers, they all aim to provide exceptional customer service, and a timely turnaround on the parts you need. Here are just a few ways Vermeer dealerships provide knowledge and support to help their customers find success while maximizing their machines’ life.
Dealer support
Doing business at a dealership means gaining an extensive support network. That support begins at the initial purchase and extends all the way to the end of that machine’s life. Your Vermeer dealer is dedicated to giving you a premium experience — from helping select the best model for your needs — to providing parts and service when you need it most. With this support you can have techs out on your jobsite if issues arise or quickly make a phone call to order parts, all to get you finished with your job quickly.
David Rubio, branch manager at Vermeer Mountain West will do anything he can to help his customers no matter where they are. “When our customers need support, we go the extra mile,” he said. “Even if that means getting a service technician or salesperson on an airplane and out to their jobsite, we’re there for our customers.”
Your dealer can also help with onboarding new operators or training a crew running a new machine. Rubio explained, “We often go to customer jobsites to observe their operators running the equipment. That way if we spot a problem or can give some tips on more efficient machine operation, we can do it instantly.” When your dealer is out on the jobsite or conducting onboarding training, be sure to ask any lingering questions you may have about the machine. At Vermeer Mountain West, they have team members who are experts in the specialty excavation markets. That means when you have questions on a trencher or Terrain Leveler® surface excavation machine, you will work with someone who is knowledgeable and experienced with your equipment.
When you purchase from a dealership, you are building the foundation for a long-term relationship. This means when it comes to purchasing parts, upgrading your model, adding to your fleet or simply getting additional information on your machine your dealer will likely be familiar with you, your fleet and your business.
Experienced service technicians
Whether it’s on a jobsite or in the shop, if your machine needs serviced or routine maintenance completed there’s a Vermeer technician ready to serve. Our Vermeer dealers go the extra mile to maintain customer equipment and troubleshoot problems.
At a dealership your equipment will be seen by knowledgeable service technicians who dedicate time to continuing their education with hands-on practice. Vermeer dealerships are committed to providing you with skilled and experienced service technicians through the Service Technician Certification Program (STCP). STCP is offered both internationally and domestically with each domestic dealership network having at least one certified technician, and program participation varying based on dealership.
Industrial Solutions Service Training Manager Jeff Vander Molen said, “For techs going through the Service Technician Certification Program, we want to teach them how to troubleshoot the entire machine, not just specific issues or parts on it.” This program is designed to provide in-depth training to increase participating service technicians’ skill levels and product knowledge. Participants go through rigorous testing in a variety of areas such as electrical, hydraulics, schematics and diagnostics. The training program consists of three different certifications, all the way up to Master Technician status. Although not every service technician is required to participate in STCP, there are other opportunities available to further hone their skills such as online training and hands-on experiences that specific dealerships may provide. Combined with our network of dealers across the globe, Vermeer customers have a team of unparalleled support no matter where you’re working. Needless to say, your machine is in good hands.
Versatile options
A Vermeer dealership is not only reliable, but flexible too.
If you’re not in the market for a machine, a local Vermeer dealership can assist you in other ways, such as providing parts, tools and supplies for the job ahead. Regardless of where you operate, there is a Vermeer dealership ready and willing to help. They’ll have the supplies needed for your conditions that will help benefit you and your equipment in a variety of ways.
If you are wanting to make a tight deadline, increase productivity or test out a new model to add to your fleet, your dealership can provide rental equipment. At Vermeer Italia, rental equipment is a popular option for customers doing work in non-mining applications. Giorgia Compagni, sales and marketing assistant at Vermeer Italia said, “Our customers are typically renting large trenchers and surface excavation machines if they’re working on short-term projects. Rental equipment can be utilized for a variety of projects like road construction, sewer, water and conduction installation. This versatility can be appealing for contractors who frequently work in new areas, as they can work with the closest dealership location to get their equipment quickly.”
If your local dealer doesn’t have a specific model available to rent, they will work with others in the Vermeer dealer network to find you exactly what you need to reach your business goals.
A unique option offered by Vermeer Italia is the ability to rent a machine operator in addition to a machine. This is only offered for pipeline trencher and surface miner rentals. “For rental customers who may only need the machine for a shorter project, it might be more efficient for them to rent an operator rather than take the time to find or train someone to run the machine,” explained Compagni. This option allows equipment to be ran by an experienced operator who has worked in a variety of applications.
Flexibility also spans to the maintenance and service of your machine or attachments. With the robust size of specialty excavation equipment, service technicians typically travel to the jobsite to evaluate any issues. “We have several service locations all over Italy, which allows our customers to work throughout the country and know that they’ll have a service location they can call if needed,” Compagni said. “Our team aims to provide support onsite as quickly as possible, whether it’s a service technician to address a machine issue or a product specialist to assist in the jobsite setup or training, customers know that we’re only a phone call away.” When it comes to flexibility, Vermeer Italia demonstrates this by being ready to support their customers in a variety of ways.
As you can see, there are many considerations to make if you are in the market for a piece of specialty excavation equipment to purchase or rent. No matter what you choose, keep in mind the long-term advantages working alongside a Vermeer dealer can provide for your business goals. For more information on the ways a dealer can serve and support your goals, be sure to contact your local dealer.
Vermeer Corporation reserves the right to make changes in product engineering, design and specifications; add improvements; or discontinue manufacturing or distribution at any time without notice or obligation. Equipment shown is for illustrative purposes only and may display optional accessories or components specific to their global region. Please contact your local Vermeer dealer for more information on machine specifications.
Vermeer, the Vermeer logo and Terrain Leveler are trademarks of Vermeer Manufacturing Company in the U.S. and/or other countries. © 2023 Vermeer Corporation. All Rights Reserved.
