If you are in the market for a brush chipper, stump cutter or mini skid steer, it’s important to work with experts in the tree care, rental and landscape industries to help you make the best decision for your business goals. How to find those industry experts? It’s simple — look to your local Vermeer dealership.
When you choose to work with a Vermeer dealer, you gain more than just a new machine. You’re gaining a trusted partner who can provide expert knowledge and support. Although each Vermeer dealership is unique in how they support their customers, they all aim to provide exceptional customer service, and a timely turnaround on the parts you need. Here are just a few ways Vermeer dealerships provide knowledge and support to help their customers find success while maximizing their machines’ life.
Dealer support
Doing business at a dealership means gaining an extensive support network. That dealership support begins at the initial purchase and extends all the way to the end of the machine’s life. Your Vermeer dealer is dedicated to giving you a premium experience — from helping select the best model for your needs — to providing parts and service when you need it most.
With support like this, you can receive onsite help from authorized Vermeer technicians and order the parts you need to finish the job quickly. When you purchase from a dealership, you are building the foundation for a long-term relationship. So when it comes to purchasing parts, upgrading your model, adding to your fleet or simply getting additional information on your machine, your dealer will be familiar with you, your fleet and your business.
Experienced service technicians
Whether it’s on a jobsite or in the shop, if your machine needs serviced or routine maintenance completed, there’s a Vermeer technician ready to serve. Our Vermeer dealers go the extra mile to maintain customer equipment and troubleshoot problems.
At a dealership, your equipment will be seen by knowledgeable service technicians who dedicate time to continuing their education with firsthand experience. Vermeer dealerships are committed to providing you with skilled and experienced service technicians through programs like the Service Technician Certification Program (STCP). Each domestic dealership network has at least one certified technician, with program participation varying based on dealership.
This program is designed to provide in-depth training to increase participating service technicians’ skill levels and product knowledge. Participants go through rigorous testing in a variety of areas such as electrical, hydraulic, schematics and diagnostics. The training program consists of three different certifications, up to Master Technician status. Industrial Solutions Service Training Manager Jeff Vander Molen said, “For techs going through the Service Technician Certification Program, we want to teach them how to troubleshoot the entire machine, not just specific issues or parts on it.”
Josh McDermott has been a technician at Vermeer Great Plains for over 15 years. In that time, he participated in STCP and achieved Master Technician certification. More impressively, he was the first service technician in the Great Plains dealer group to accomplish that ranking. McDermott found the training and testing as a way to not only increase his product knowledge but sharpen his skills overall. He said, “I was able to work on machines I typically don’t see and get a refresher on others. The testing was not easy — but it was on opportunity to think through those difficult jobs that you don’t see every day.”
Although not every service technician is required to participate in STCP, there are other opportunities available to further hone their skills including online training and additional hands-on experiences that specific dealerships may provide. As an example, Vermeer Great Plains conducts technical trainings on the different engine configurations found in the machines their techs encounter. “Training service techs is a high priority at Great Plains,” McDermott said. “We have high expectations for our training group, and that is testament to how we strive to support customers with the highest-quality service that we can.”
Combined with a network of dealers across the globe, Vermeer customers have a team of unparalleled support no matter where you’re working. Needless to say, your machine is in good hands.
Versatile options
A Vermeer dealership is not only reliable, but flexible too.
If you’re not in the market for a machine, a local Vermeer dealership can assist you in other ways, such as providing parts, tools and supplies for the job ahead. Regardless of where you operate, there is a Vermeer dealership ready and willing to help. They’ll have the supplies needed for your conditions that will help benefit you and your equipment in a variety of ways.
If you are aiming to make a tight deadline, maximize productivity or simply test out a new model to add to your fleet, your dealership can also provide rental equipment. If your local dealer doesn’t have a specific model available to rent, they will work with others in the Vermeer dealer network to find you exactly what you need to help reach your business goals.
Flexibility also spans to the maintenance and service of your machine or attachment. If you run into a problem, you can simply load your equipment up to take into the dealership or have the service done onsite. For contractors who are working farther away from a dealership or cannot bring their machine in quickly, this onsite service can be a game-changer in getting them back to work as quickly as possible.
As you can see, there are many considerations to make if you are in the market for a new piece of equipment. No matter what you choose, keep in mind the long-term advantages working alongside a Vermeer dealer can provide for your business goals. For more information on the ways a dealer can serve and support your goals, be sure to contact your local dealer.
Vermeer Corporation reserves the right to make changes in product engineering, design and specifications; add improvements; or discontinue manufacturing or distribution at any time without notice or obligation. Equipment shown is for illustrative purposes only and may display optional accessories or components specific to their global region. Please contact your local Vermeer dealer for more information on machine specifications.
Vermeer and the Vermeer logo are trademarks of Vermeer Manufacturing Company in the U.S. and/or other countries. © 2023 Vermeer Corporation. All Rights Reserved.
