What happens when your directional drill stops, but the clock keeps ticking?
It means momentum and opportunity are on the line. In directional drilling, downtime can halt revenue, delay project deadlines and put reputations at risk. That’s why Vermeer dealers make around-the-clock aftermarket support a priority, so crews can get back to work quickly, no matter when problems strike.
Take Alex Campbell, aftermarket customer support specialist for Vermeer Southeast. Covering the Florida Panhandle and southwest Alabama, Alex is the person contractors call when challenges occur, even after dark or on a holiday weekend. Business hours don’t apply when the clock is ticking, so Alex is there to keep drill operations moving forward.
“I provide confidence to my customers by being honest, caring and dependable. No matter what it takes,” said Campbell.
How do you help reduce drill downtime and stay on schedule?
You call a tooling specialist.
When a Pensacola contractor faced delays on a Vermeer horizontal directional drill, the job was at risk of falling behind schedule. The critical parts they needed weren’t available locally, and every hour of downtime threatened the project’s success.
That’s when Alex Campbell stepped in. Instead of waiting for normal business hours, Alex put in 18 straight hours shuttling HDD parts, coordinating logistics and making sure the rig was back in action. Thanks to his effort, the contractor kept the project on track with minimal downtime and zero delays.
Can HDD tooling support help contractors grow?
These numbers say yes.
Thanks to his proactive service and all-in attitude for all his customers, Alex helped customers obtain 50% more tooling in just one year. This dramatic growth represents a jump in drilling performance for crews who know what the right tooling can mean to their operation. It builds their confidence and enables them to bid on and win more jobs, knowing they have the support to seize opportunities throughout the area.
Is directional drilling tooling support about parts or people?
For Alex, the answer is both.
What sets Alex apart isn’t just his knowledge of HDD tooling solutions or his ability to keep crews up and running. It’s how he treats every customer like family. He knows his customers’ rig serial numbers and their foremen’s kids’ names.
“I want to be known as a reliable, trustworthy business partner, but also as a friend. These customers are family to us,” said Campbell.
Ready for less downtime and more confidence?
When commercial drilling operations are on the line, you need more than parts. You need a partner who shows up — day or night — with solutions that work. That’s what Vermeer aftermarket support delivers. That’s why Alex Campbell is more than a support specialist. He’s a jobsite hero.
Ready for HDD support that shows up?
Contact your local Vermeer dealer today and experience the kind of support that keeps your jobs and your business moving forward.
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